Return and Refund Policy
Return Window
You have 15 days from the date you receive your item to request a return.
Eligibility for Return
To qualify for a return, the item must be in its original condition: unworn or unused, with tags, and in its original packaging. A receipt or proof of purchase is also required.
Return Process
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Contact Us: To initiate a return, email us at orders@chakralibrium.store.
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Return Address: If no return label is included in your package, please use the following address for returns:
344 Grove Street
Attn: Chakra Store Returns
Jersey City, NJ 07303If you have misplaced the return address, contact us at the email above for assistance.
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Return Instructions: If your return is approved, we will send you a return shipping label and detailed instructions. Returns sent without prior authorization will not be accepted.
Damages and Issues
Inspect your order upon receipt. If the item is defective, damaged, or incorrect, please contact us immediately to resolve the issue.
Non-Returnable Items
We cannot accept returns for:
- Perishable goods (e.g., food, flowers, plants)
- Custom products (e.g., special orders, personalized items)
- Personal care items (e.g., beauty products)
- Hazardous materials, flammable liquids, or gases
For any concerns about specific items, please reach out to us.
Sale Items and Gift Cards
Returns are not accepted for sale items or gift cards.
Exchanges
For the quickest way to get a different item, return the original item and place a new order separately.
European Union Cooling-Off Period
If your order is shipped to the European Union, you have 14 days to cancel or return it for any reason. The item must be in its original condition, with tags and packaging, and accompanied by a receipt or proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you of the approval status. Approved refunds will be processed to your original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card company.
If you haven’t received your refund after 15 business days from approval, please contact us at orders@chakralibrium.store.
For any further questions about returns, please email us at orders@chakralibrium.store.